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Subscription FAQ

How do I join the Waitlist?

To join our waitlist CLICK HERE

When are Waitlist offers sent out?

Waitlist offers will be sent starting on the 1st of each month. Make sure to have info@moonlightbookbox.com as a save receiver to prevent your invite going to spam.

How long will I have to wait for my subscription invite?

This is really hard to give an exact time frame. We hope to get people off the waitlist as fast as we can.

When will I be billed?

Our Subscription charges on the 5th of ever month. The April box will bill on April 5th.

What day will my card be charged?

Your card will be charged on the same day every month that you signed up on. Our billing days range between the 1st to the 5th of the month.

Do you allow skips?

Yes we do! skips MUST be placed before your next billing cycle goes through. Once your card has been charged we cannot skip that month and no refunds will be issued.

How many skips are allowed before my subscription is terminated?

We do not have a max amount of skips, however if you skip more then three in a row your account could be cancelled. We try to get people off of the waitlist as quickly as possible. In order to do that we can't have someone holding a spot without purchasing for too long.

Will you release what the book will be before monthly charges go out?

Yes! We will send an email out on the 25th of the previous month to all our subscribers as well as put it up on our social media accounts. This will give you time to pause your account if it is a book that does not interest you.

When will my subscription box ship?

We aim to have all our April boxes mailed out by the end of that month. If any delays occur we will notify you by email as well as our Shipping Updates section on our site.

General FAQ

Refunds and Cancellations

We have a no refunds or cancellations policy for all of our items.

Do you ship internationally?

Yes we ship to more then 70+ countries!

Who do you ship through for international orders?

We use DHL and Global Post for our international shipping.

Where are you located?

We are located in TN, United States

I am an author and would like to submit my novel can I do that?

We would love to here from you! We have an author submission form directly on our website.