Subscription FAQ

How do I join the Waitlist?

To join our waitlist CLICK HERE

When are Waitlist offers sent out?

Waitlist offers will be sent starting on the 6th of each month. Make sure to have info@moonlightbookbox.com as a save receiver to prevent your invite going to spam.

How long will I have to wait for my subscription invite?

This is really hard to give an exact time frame. We hope to get people off the waitlist as fast as we can.

When will I be billed?

Your initial charge will happen on the date you sign up on. Future payments will charge on the 5th of every month.

Do you allow skips?

Yes we do! skips MUST be placed before your next billing cycle goes through. Once your card has been charged we cannot skip that month and no refunds will be issued.

How many skips are allowed before my subscription is terminated?

We do not have a max amount of skips, however if you skip more than three in a row your account could be cancelled. We try to get people off of the waitlist as quickly as possible. In order to do that we can't have someone holding a spot without purchasing for too long.

Will you release what the book will be before monthly charges go out?

Yes! We will send an email out on the 20th of the previous month to all our subscribers as well as put it up on our social media accounts. This will give you time to pause your account if it is a book that does not interest you.

When will my subscription box ship?

We aim to have all our boxes mailed out by the end of that month. If any delays occur we will notify you by email as well as our Shipping Updates section on our site.

How do I skip a month?

To skip a month, simply login to your account through Shopify. There will be a box that says Manage Subscription. Click on that and on that next page you will see a cancel subscription button or a see more details click the see more details if you scroll down you will see a large Skip button click on that and it will skip your next months charge.

How do I cancel my subscription?

To cancel your subscription, simply login to your account through Shopify. There will be a box that says Manage Subscription. Click on that and on that next page you will see a cancel subscription button.

General FAQ

Refunds and Cancellations

We have a no refunds or cancellations policy for all of our items.

Do you ship internationally?

Yes we ship to more then 70+ countries!

Who do you ship through for international orders?

We use Global Post and DHL for our international shipping.

Why is International shipping so high?

Unfortunately this is something that is out of our hands. We are currently using the lowest priced shipping option we could find for our international customers. As we grow hopefully we will be able to get further bulk shipping discounts which we would pass onto our customers.

Where are you located?

We are located in TN, United States

I am an author and would like to submit my novel can I do that?

We would love to here from you! We have an author submission form directly on our website.

How do I update my shipping address?

There are a few different ways you can update your shipping address.

ORDER CONFIRMATION PAGE: Right after you place your order, you will see a button right under your shipping address that shows 'Update Address'. This will allow you to update your address as needed.

ORDER CONFIRMATION EMAIL:  This is the email that is sent to you after you have made a purchase. Steps to change it are below:

1. Find your email order confirmation
2. Click the button that says 'view your order'
3. This will route you to the order status page. Once there, click 'Update Address' button near the shipping address. 

You may also login to your Shopify account and click on the "View addresses" that will allow you to update your current address as well as add additional addresses. (Please note this does not update the address on your current order only for future orders.)

A specific product doesn't ship to my country is there anything I can do?

Most of our products will be shipped worldwide. A few will not be per publishing agreements they have in place. If you live in a country we cannot ship to and you would still like to order. You can use a company called Stackry which gives you a US address and then forwards your package to you.

What is the difference between the different grades of books?

A grade - means there is nothing wrong with the book.

B grade- Means there are slight imperfections in finishes. Which can include fuzzy edges, off center edges, slight imperfections in foiling. Small scratches.

C grade- These books have more serious imperfections and physical damage which can include, Very fuzzy edges, very off center edges as well as dings and dents.

What is your stance on using AI?

We at Moonlight Book Box are 100% pro artists. We do not use AI in any of our boxes. All of the artwork we use is created and commissioned from actual artists. We also have no AI clauses in our contracts. With that being said we do not participate in witch hunts which can cause real damage and hurt to artists. If you have a concern please message us.

What should we do if we receive a damaged or defective book?

Please reach out to our customer support at info@moonlightbook box.com please include detailed pictures and descriptions of the issues. As well as your order #. Please be aware it is up to the discretion of our customer service reps on if your book will be replaced or a partial refund issued.

Please see our Damage criteria below:

Things that qualify as damage:

-A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine larger than 1cm–

-Residue or marks on the front or spine that cannot be removed

– A book that should have been signed but isn’t

– Dented or crushed corners bigger than 1.5cm

– Water damage

– More than one ripped or bent page that affects the text on the pages– Production defects (such as a missing finish)

Things that do not quality as damge:

– Scratches, marks or residue on the back of the book

– Page bleeding

-Uneven digitally printed edges

– White spots or scratches on printed edges or issues with the top or bottom edge of the book

– Creasing or folding on the top or bottom of the book spine

– Wavy pages

– Slightly blurry stencilled/digitally printed edges

We can only accept replacment claims within 14 days from the date you received your items.

What is your return policy?

We have a no returns policy at this time. All purchases from our shop both our subscription books and exclusive editions are nonrefundable and we do not accept returns or exchanges.

My order never arrived what can I do?

Always check with your local post office if you are domestic they will have the most information about a package delivery. You can also submit a lost package claim with them that can sometimes help. After these steps please reach out to us for further assistance within 30 days.

International customers please reach out to us for assistance within 30 days.

Are you GPSR compliant?

Yes, We ensure all our products comply with GPSR, CE marking,
and other applicable EU Directives.

Our EU RP (For Authorities Only)

eucomply OU

Parnu mnt 139b-14

11317 Tallinn, Estonia

hello@eucompliancepartner.com

+33757690241