Subscription FAQ

How do I join the Waitlist?

To join our waitlist CLICK HERE

When are Waitlist offers sent out?

Waitlist offers will be sent starting on the 6th of each month. Make sure to have info@moonlightbookbox.com as a safe email to prevent your invite going to spam.

How long will I have to wait for my subscription invite?

This is really hard to give an exact time frame. We hope to get people off the waitlist as fast as we can. You can check your place on the waitlist here

When will I be billed?

Your initial charge will happen on the date you sign up. Future payments will charge on the 5th of every month for that month’s book.

Do you allow skips?

Yes we do! skips MUST be placed before your next billing cycle goes through. Once your card has been charged we cannot skip that month and no refunds will be issued.

How many skips are allowed before my subscription is cancelled?

We do not have a max amount of skips, however if you skip more than three in a row your account could be cancelled. We try to get people off of the waitlist as quickly as possible. In order to do that we can't have someone holding a spot without purchasing for too long.

Will you release what the book will be before monthly charges go out?

Yes! We will send an email out on the 20th of the previous month to all our subscribers as well as put it up on our social media accounts. This will give you time to skip that month’s book if it is a title that does not interest you.

When will my subscription box ship?

We aim to have all our boxes mailed out by the end of that month. If any delays occur we will notify you by email as well as our Shipping Updates section on our site.

How do I skip a month?

To skip a month, simply login to your Moonlight account. Click on the box that says “Manage Subscription”. On the next page, click on “See more details”. Scroll down to see the box titled “Next Order”. Confirm the date of the next order is the one you want to skip and then click the button that says “Skip Order”.

How do I cancel my subscription?

To cancel your subscription, simply login to your Moonlight account. Click on the box that says “Manage Subscription”. On the next page, click on the large button that says “Cancel Subscription”.

How do I update my Shop Pay Payment?

You can access our guide to updating your Shop Pay payment method here

Can I forward my subscription to another person?

Unfortunately, we do not allow orders to be sent to anyone other than the account holder. You are responsible for ensuring that your order is set to the correct address. If you need help updating your address please contact customer service at info@moonlightbookbox.com

General FAQ

Refunds and Cancellations

We have a no refunds and no cancellations policy for all of our items.

What is your coupon code policy?

We do occasionally offer coupon codes as an incentive for new customers. Historically we have allowed customers to use as many coupon codes as they'd like. Going forward, we will only allow coupon codes to be used once per customer by new customers.

Do you ship internationally?

Yes we ship to more then 70+ countries!

Who do you ship through for international orders?

We use Global Post and DHL for our international shipping.

Why is International shipping so high?

Unfortunately this is something that is out of our hands. We are currently using the lowest priced shipping option we could find for our international customers. As we grow hopefully we will be able to get further bulk shipping discounts which we would pass onto our customers.

Where are you located?

We are located in TN, United States

I am an author and would like to submit my novel can I do that?

We would love to here from you! We have an author submission form directly on our website.

How do I update my shipping address for future orders?

You can change your address by:

EMAILING OUR CUSTOMER SUPPORT: We can assist in updating your default address as well as updating addresses on already placed orders. (info@moonlightbookbox.com)

MOONLIGHT ACCOUNT: You can login to your Moonlight account and click on “View addresses” which will allow you to update your current default addresses as well as add additional addresses.  (Please note: this does not update the address on existing orders, only for future orders.)

How do I update my shipping address on existing, unfulfilled orders?

You can change your address on your unfulfilled orders by:

EMAILING OUR CUSTOMER SUPPORT: We can assist in updating your default address as well as updating addresses on already placed orders. (info@moonlightbookbox.com)

What is a default address in my account and why is it important?

While it is possible to have multiple addresses stored within your Moonlight account, your default address determines where subscription boxes will go and will be the address that is autopopulated on new purchases.

The default address only affects where future boxes will ship. Changing the default address does not alter or update where previously placed orders will ship.

A specific product doesn't ship to my country is there anything I can do?

Most of our products will be shipped worldwide. Due to publishing agreements, there may occasionally be a product that is unavailable in your country. Mail forwarding services are an option if you live in a country we cannot ship to. These types of mail forwarding services will provide you with a US address which will then forward your package to you.

What is the difference between the different grades of books?

A grade - means there is nothing wrong with the book.

B grade- Means there are slight imperfections in finishes. Which can include fuzzy edges, off center edges, slight imperfections in foiling. Small scratches.

C grade- These books have more serious imperfections and physical damage which can include, Very fuzzy edges, very off center edges as well as dings and dents.

What is your stance on using AI?

We at Moonlight Book Box are 100% pro artists. We do not use AI in any of our boxes. All of the artwork we use is created and commissioned from actual artists. We also have no AI clauses in our contracts. With that being said we do not participate in witch hunts which can cause real damage and hurt to artists. If you have a concern please message us.

What should I do if I receive a damaged or defective book?

Please reach out to our customer support at info@moonlightbookbox.com.  Be sure to include your order number, detailed descriptions and a few pictures of the issues. Please be aware that it is up to the discretion of our customer service representatives to determine if your book meets the damage criteria, as well as if it qualifies for a replacement or a partial refund.

Please see our damage criteria here.

What is your return policy?

We have a no returns policy at this time. All purchases from our shop both our subscription books and exclusive editions are nonrefundable and we do not accept returns or exchanges.

My order never arrived. What can I do?

Domestic US Shipping: Always check with your local post office. Your post office will have the most information about a package delivery. Fill out a Missing Mail Search request with USPS. After these steps please reach out to us for further assistance within 30 days.

International shipping: Please reach out to us for assistance within 30 days.

Are you GPSR compliant?

Yes, We ensure all our products comply with GPSR, CE marking,
and other applicable EU Directives.

Our EU RP (For Authorities Only)

eucomply OU

Parnu mnt 139b-14

11317 Tallinn, Estonia

hello@eucompliancepartner.com

+33757690241